Our products are digital downloads that are delivered the moment your payment is confirmed, so sales are final once the files are delivered. We still put things right when something has gone wrong.
When we fix or refund an order
- A file is broken, won't open or isn't what the product page describes. Contact us within 7 days of buying. We'll send a working file or refund you.
- You were charged twice for the same order. We refund the extra payment.
- Money left your account but your order isn't confirmed. Send us your order number or payment reference. We'll check with Cashfree and either deliver your files or refund you.
Cancellations
An order can't be cancelled once its files are delivered. A checkout you don't pay for needs no cancellation: nothing is charged.
How refunds are paid
Approved refunds go back to your original payment method through Cashfree. How long the money takes to show in your account depends on your bank. Downloads for a refunded order are switched off.
How to ask
Contact us with your order number and a short description of the problem.